You may return most items within 30 days of delivery for alterations or exchange (T-Shirts only). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Since our kilts our made to measure and custom for you we can not offer a refund on these items.
You should expect to receive your Kilt back within four weeks of giving your package to the return shipper, however, in many cases you will receive your kilt more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes our seamstress to process the alterations request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Note: At this time we only use table rates which are based on your location and order totals.